| Thank you for shopping Cottage & Bungalow! To insure that yours is a smooth shopping and delivery experience, we have outlined our general shipping policies below. office@cottageandbungalow.com SHIPPING CHARGES WITHIN CONTINENTAL US. Standard UPS or Fedex ground cost are computed at the time of order. There are no ground shipments to Alaska or Hawaii. See 2nd Day Air below. UPS delivery time within the continental US generally takes between 3-9 business days from the day it leaves the warehouse. Exceptions: Large, bulky items which require special packaging such as furniture, lighting, mirrors, screens and such can only be shipped via UPS Ground, Fedex Ground or freight. No express deliveries. Please see notations within individual departments or items for shipping restrictions. OVERNIGHT SHIPPING We can arrange overnight shipping on a few select products but it is not a part of our ordering system as many of our items of furniture are made to order specific to your selection and may take up to 8-10 weeks to ship. We indicate on these items that you call our office for details. Please call or email us about overnight shipping for costs and availability. Email us at Office@cottageandbungalow.com or call us at toll-free at 877-441-9222(Mon-Fri 9a.m.-5p.m. Eastern). If we are unable to ship your product via 3-Day Express or 2nd Day air we will contact you immediately via email or phone. We will not ship your item until we have communicated with you regarding the revised shipping method and cost. ORDERS FROM ALASKA, HAWAII, OR CANADA If you reside in Alaska, Hawaii, or Canada please contact us and we will get a shipping cost estimate to you immediately. Also, Canadian orders are charged a 20% "brokerage fee" per the Canadian government for paperwork services at the border to allow shipments to move through customs. GENERAL SHIPPING INFORMATION Each product page includes an estimated time that it takes for a particular product to leave the warehouse. This time must then be added to the projected shipping time in order for you to get a general delivery estimate. In-stock items normally leave the warehouses within 2-10 days of ordering unless otherwise posted on each product page. Heavier furniture items may take up to 10 weeks if they are custom orders. PLEASE CALL CUSTOMER SERVICE TOLL-FREE AT 877-441-9222 IF YOU ARE CONCERNED ABOUT DELIVERY OF YOUR ORDER. We are here to insure your complete satisfaction. Note: UPS does not deliver to US Postal Service mail boxes and does not ship on Saturdays or Sundays. Please include a suitable physical address for your shipment. IF YOU NEED OVERNIGHT SHIPPING PLEASE CALL US AND WE WILL ESTIMATE COSTS AND MAKE THE ARRANGEMENTS WITH OUR SUPPLIER FOR SHIPMENT. HOW TO RECEIVE YOUR SHIPMENT Generally, heavy items are shipped via common carrier (freight) due to their size and weight. When items are delivered via freight to a residential address, freight companies are not required to do anything other than to remove it from their truck. For especially heavy items, we recommend that you engage assistance in moving the items to the exact location you have chosen within your home. In most cases, you will be notified when your merchandise arrives at the carrier's location nearest you in order to set up a mutually convenient time for delivery. Note that many furniture items are shipped separately and may require assembly. We can arrange for "white glove delivery" (delivery into your home and removal of packing materials) and have done so for many of our more expensive pieces...call us toll-free to inquire about the specifics of this service at 1-877-441-7222 Cottage & Bungalow’s artisans take great care in packaging their creations to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your furniture and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the furniture is scratched, dented, cracked, fabric is torn and the box is crushed on the top corner, punctured or wet) Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to Cottage & Bungalow at the time of delivery by calling us at 877-441-9222. We will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above. Freight companies are instructed to deliver items during the time frame scheduled with you, our customer. However, if you find that your furnishing(s) were delivered when you are not at home, please do not move the boxes. Contact Cottage & Bungalow immediately for further instructions. VERY IMPORTANT: If you have plans to be out of town prior to the expected receipt of large or bulky merchandise, please notify us so that we can contact the manufacturer or their shipping company. Many local truck freight companies charge storage fees. Any storage fees will be the customer's responsibility and, if charged to Cottage & Bungalow, will be charged back to the customer. These fees may be as high as $75 per day according to the size of the item. Please don't hesitate to let us know if you have any other questions. |